Influences on Continued Use of an Information System: A Longitudinal Study

What influences encourage and discourage long-term use of an Information System (IS)? In a longitudinal study over 14 months, we examine use of a Learning Management System in an educational setting. Our findings suggest that the influences that support users' decision to adopt a technology may not be sufficient to encourage continued long-term use. New influences emerge as users employ technology to suit varying needs in work environments at varying times. Findings from the study reveal that rejection of a technology may take place long after adoption if users do not experience long-term benefits or are unable to resolve persistent issues. Localized IT and peer-support and on-going training are key factors in encouraging users to persist, resulting in long-term productivity and satisfaction.